T E R M S & C O N D I T I O N S

CUSTOMER CARE

All customers ordering with Leap of Faith Prints agree to the terms and conditions detailed in the agreement below.

THE LEAP OF FAITH PAINTING PROCESS

1. STANDARD PAINTINGS: Customers view the gallery and submit their booking request with the name of the painting of their choice. For STANDARD CUSTOM bookings, customers choose as above but state in their email any changes they wish to make.

Standard landscape paintings do not require a consultation. The artist will notify the customer before accepting the booking to confirm details.

Payments for standard paintings are made upfront upon accepted bookings.

2. PERSONAL COMMISSIONS: Customers submit their booking request with the landscape of their choice and any additional feature requests via email. The artist will contact the customer to arrange an initial consultation to discuss the commission before accepting the booking.

Once the booking is accepted, a 25% deposit is paid. The artist then begins the drafting process and once complete, the artist sends a sketch to the customer to review and confirm image placement. Minor alterations may be made during this stage.

Once the customer approves the draft, the final payment must be paid. The painting is then completed and dispatched to the customer.

DELIVERY

Each gift is hand-painted with care and as each booking varies depending on size, text and other personalised details as well as changes or alterations a customer may request, the artist cannot be held to any specific time. Standard paintings usually take between 10-14 days and personalised commissions can take up to 28 days to be completed.

If your painting is needed for a specific date, please let the artist know in your consultation as the artist will always aim to have it with you in time.

PAYMENT PROCESS

All customers are sent a Leap of Faith invoice and payments can be made online via credit/debit card. If the balance of the amount owed is not paid upon completion of the portrait, the portrait will not be shipped and the payment will be retained by the artist to help recover costs incurred for supplies and time spent by the artist. Once all payments are settled, customer payment details are removed for privacy and security purposes.

REFUND POLICY

If at any time during the drafting process, you decide, for any reason, that you are not happy with the results you are getting, you may request a full refund of all money paid, no questions asked. If at any time later in the painting process you decide that you are not happy with the results you are getting you may still request a refund, but some funds will be deducted from the refund to help recover costs incurred and time lost by the artist. Once you receive your finished painting, it is not returnable and you will not receive a refund of payment.